If you are a consumer and have bought a product with us in our online shop, you have a right of withdrawal. You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Potty Training Box, Email: firstname.lastname@example.org) of your decision to cancel this contract by means of a clear statement (e.g. an email). You can use the attached model withdrawal form, but this is not mandatory.
You can also electronically fill out and save the withdrawal form or another clear statement on our website and send it to us by post or email. (Download withdrawal form as PDF file)
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us (Potty Training Box, Almystraat 14, 5061 PA Oisterwijk, the Netherlands) immediately and in any event within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
We bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.
Exclusion of the right of withdrawal
Customers from non-EU countries have no right of withdrawal.
- Please avoid damage and contamination of the product. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
- Please request return package labels from us. These will be sent to you immediately and make the return process easier for you and for us.