These
General Terms and Conditions of Stichting Webshop Keurmerk were drafted in consultation with the Consumentenbond [Consumer’s Association]
in the context of the Self-regulation Coordination Group [Coördinatiegroep
Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische
Raad] and come into force on 1 June 2014

CONTENTS

Article 1  – Definitions

Article 2  – The Entrepreneur’s identity

Article 3  – Applicability

Article 4  – The offer

Article 5  – The agreement

Article 6  – Right of withdrawal

Article 7  – Consumer’s obligations during the
reflection period

Article 8  – Exercising the Consumer’s right of
withdrawal and the costs

Article 9  – Entrepreneur’s obligation in case of
withdrawal

Article 10
– Exclusion of the right of withdrawal

Article 11
– The price

Article 12 –
Compliance and extra guaranty

Article 13
– Delivery and execution

Article 14 –
Continuing performance contract: duration, termination and extension

Article 15 –
Payment

Article 16 –
Complaints procedure

Article 17 –
Disputes

Article 18 –
Additional or varying provisions

Article 19 –
Amendment to the General Terms and Conditions of Webshop Keurmerk

Article
1 – Definitions

In these Terms and Conditions, the following terms shall have the
following meanings:

1. Additional agreement: an agreement in which the Consumer acquires products,
   digital content and/or services with respect to a distance agreement and these goods,
   digital content and/or services are delivered by the Entrepreneur or a third
   party on the basis of an arrangement between this third party and the Entrepreneur;
2. Reflection period: the period during which the Consumer may use
   his right of withdrawal;

3.Consumer: the natural person who does not act for purposes
related to his/her commercial, trade, craft or professional activities;

1. Day: calendar day;
2. Digital content:
   data produced and delivered in digital form;
3. Continuing performance contract: a
   contract serving to deliver goods, services and/or digital content in a
   given period;
4. Sustainable data carrier: any
   means, including email, that allow the Consumer or the Entrepreneur to
   store information directed to him/her personally in such a manner that
   makes future consultation and use possible during a period that matches
   the purpose for which the information is destined and which makes unaltered
   reproduction of the stored information possible.
5. Right of withdrawal: the
   Consumer’s option not to proceed with the distance agreement within the
   cooling-off period;

1. Entrepreneur: the natural of
   legal person who is a member of Stichting Webshop Keurmerk and who
   provides products, (access to) digital content and or services to Consumers
   at a distance;
2. Distance contract: a
   contract concluded by the Entrepreneur and the Consumer within the scope
   of an organised system for distance selling products, digital content
   and/or services, whereby exclusive or additional use is made of one or
   more technologies of distance communication up to the conclusion of the
   contract;
3.  Standard form for withdrawal: the
   European standard form for withdrawal included in Appendix 1;
4. Technology for distance communication: a
   means to be used for concluding an agreement without the Consumer and the
   Entrepreneur being together in the same place at the same time.

Article
2 – The Entrepreneur’s identity

Potty Training Box, a trade name of Zindelijkheidsbox BV
D. van de Sande
Almystraat 14, 5061 PA Oisterwijk
The Netherlands
Phone: +31 85-1304433 (8:00 – 16:00)
E-mail: info@pottytrainingbox.co.uk
https://www.pottytrainingbox.co.uk

Chamber of commerce: 78315867
VAT registration nr: GB356556470

Article
3 – Applicability

1. These General Terms and Conditions apply to any offer from the Entrepreneur
and to any distance contract concluded by the Entrepreneur and the Consumer.

2. Before concluding a distance contract, the Entrepreneur shall make the
text of these General Terms and Conditions available free of charge and as soon
as possible. If this is reasonably impossible, the Entrepreneur shall indicate
in what way the General Terms and conditions can be inspected and that they will
be sent free of charge if so requested, before the distant contract is concluded.
 

3. If the distance contract is concluded electronically, the text of
these General Terms and Conditions, in deviation from the previous section and
before the distance contract is concluded, may also be supplied to the Consumer
electronically in such a way that the Consumer can easily store it on a long-term
data carrier. If this is reasonably impossible, it will be specified where the General
Terms and Conditions can be viewed electronically and that they will be sent to
at the Consumer´s request free of charge, either via electronic means or
otherwise, before concluding the distance contract;

4. In the event that specific product or service condition apply in
addition to these General Terms and Conditions, the second and third paragraphs
shall apply accordingly, and in the event of contradictory terms and conditions,
the Consumer may always appeal to the applicable provision that is most favourable
to him/her.

Article
4 – The offer

1. If an offer is of limited duration or if certain conditions apply, it
shall be explicitly stated in the offer.

2. The offer contains a full and accurate description of the products,
digital content and/or services offered. The description is suitably detailed to
enable the Consumer to assess the products, or services and/or digital content adequately.
If the Entrepreneur makes use of pictures, they are truthful images of the
products and/or services provided. Obvious errors or mistakes in the offer do
not bind the Entrepreneur.

3. All offers contain such information that it is clear to the Consumer
what rights and obligations are attached to accepting the offer.

Article
5 – The contract

1. Subject to the provisions in paragraph 4, the contract becomes valid when
the Consumer has accepted the offer and fulfilled the terms and conditions set.

2. If the Consumer accepted the offer via electronic means, the
Entrepreneur shall promptly confirm receipt of having accepted the offer via
electronic means. As long as the receipt of said acceptance has not been
confirmed, the Consumer may repudiate the contract.

3. If the contract is concluded electronically, the Entrepreneur will
take appropriate technical and organisational security measures for the
electronic data transfer and ensure a safe web environment. If the Consumer can
pay electronically, the Entrepreneur shall observe appropriate security
measures.

4. The Entrepreneur may, within the limits of the law, gather information
about Consumer’s ability to fulfil his payment obligations, and all facts and
factors relevant to responsibly concluding the distance contract. If, acting on
the results of this investigation, the Entrepreneur has sound reasons for not concluding
the contract, he is lawfully entitled to refuse an order or request supported
by reasons, or to attach special terms to the implementation.

5. Before delivering the product, the Entrepreneur shall send the
following information along with the product, the service or the digital
content in writing or in such manner that the Consumer can store it in an accessible
manner on a long-term data carrier:
a. the visiting address of the Entrepreneur´s business establishment where the
Consumer may get into contact with any complaints;
b. the conditions on which and the manner in which the Consumer may exercise the
right of withdrawal, or, as the case may be, clear information about his being
exempted from the right of withdrawal;
c. the information corresponding to existing after-sales services and guarantees;
d. The price including all taxes of the product, service or digital content, where
applicable the delivery costs and the way of payment, delivery or implementation
of the distance contract;

e. the requirements for cancelling the contract if the contract has a
duration of more than one year or for an indefinite period of time.

f. the standard form for withdrawal if the Consumer has the right of withdrawal.

6. In case of a continuing performance contract, the stipulation in the
previous paragraph only applies to the first delivery.

Article
6 – Right of withdrawal

In case of products:

1. The Consumer can repudiate a purchase contract for a
   product without giving reasons for a period of reflection of at least 14 days. The
   Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot
   force him to state his reason(s).
2. The reflection period referred to in sub-clause 1
   starts on the day the product is received by the Consumer or by a third party
   appointed by him in advance and who is not the carrier, or
   1. if the
      Consumer ordered several products in the same order: the day on which the
      Consumer or a third party appointed by him received the last product. The
      Entrepreneur may refuse an order of several products with different delivery
      dates provided that he clearly informs the Consumer prior to the order process.
   1. in case the
      delivery of a product consists of several batches or parts: the day on which
      the Consumer or a third party appointed by him received the last batch or the
      last part.
   1. in case of
      an agreement about regular delivery of products during a given period: the day
      on which the Consumer or a third party appointed by him received the first
      product.

In case of services
and digital content that is not delivered on a physical carrier:

• The Consumer can terminate an agreement for services
  or an agreement for delivery of digital content that is not delivered on a
  physical carrier without giving reasons during at least 14 days. The
  Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot
  force him to state his reason(s).
• The reflection period referred to in Article 3
  starts on the day following theconclusion of the agreement.

Extended reflection
period for products, services and digital content that has not been delivered
on a physical carrier in case no information is given about the right of
withdrawal:

• If the Entrepreneur has not provided the Consumer
  with the legally required information about the right of withdrawal or has not
  provided the standard form for withdrawal, the reflection period expires twelve
  months after the end of the original reflection period in accordance with the reflection
  period determined in the previous sub-clauses of this Article.
• If the Entrepreneur provided the Consumer with the information
  referred to in the previous article within twelve months after the starting day
  of the original period of reflection, the period of reflection expires 14 day
  after the day on which the Consumer received the information.

Article
7 – Consumer’s obligations during the time of reflection

1. During this
   period, the Consumer shall handle the product and the packaging with care.
   The Consumer shall only unpack or use the product to the extent necessary for
   establishing the nature, the characteristics and the effect of the product.
   The guiding principle is that the Consumer may only handle and inspect the
   product in the manner in which one is allowed to handle a product in a
   shop.
2. The Consumer is
   only liable for the decrease in value of the product that is caused by the
   way of handling the product which went further than allowed in sub-section
   1.
3. The Consumer is
   not liable for the decrease in value of the product if the Entrepreneur
   has not provided him with all legal information about the right of withdrawal
   before concluding the Agreement.

Article
8 – Exercising the Consumer’s right of withdrawal and the costs

1. If the
   Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously
   with the standard form for withdrawal within the period of reflection.
2. The
   Consumer shall return the product or deliver it to (the authorized representative
   of) the Entrepreneur as soon as possible but within 14 days counting from the
   day following the notification referred to in sub-clause 1. This need not be
   done if the entrepreneur offered to collect the product himself. The Consumer
   observed the period of returning the product in any event if the product is
   returned before the expiration of the period of reflection.
3. The
   Consumer shall return the product with all delivered accessories and if reasonably
   possible in the original state and packing and in conformity with reasonable
   and clear instructions given by the Entrepreneur.
4. The risk
   and the burden of proof for the correct and timely exercise of the right of
   withdrawal fall on the Consumer.
5. The
   Consumer shall bear the direct costs of returning the product. If the Entrepreneur
   has not reported that the Consumer has to bear these costs or if the
   Entrepreneur pointed out that he will bear the costs himself, the Consumer need
   not pay the cost of returning the product.
6. If the
   Consumer withdraws after having first explicitly requested that the performance
   of a service or the supply of gas, water or electricity having not been made
   ready for sale not be started in a limited volume or given quantity during the
   period of reflection, the Consumer shall pay the Entrepreneur an amount that is
   equal to the part of the obligation alreadyperformed at the time of withdrawal as
   compared with the full compliance of the obligation.
7. The
   Consumer does not bear the costs for performing services for the supply of water,
   gas or electricity that had not been made ready for sale in a limited volume or
   quantity, or for the supply of district heating if
   1. the Entrepreneur
      has not provided the Consumer with the statutorily required information about
      the right of withdrawal, the compensation of costs in case of withdrawal or the
      standard form for withdrawal, or
   1. if the
      Consumer has not explicitly requested that the performance of the service or the
      supply of gas, water and electricity or district heating be started during the
      period of reflection.

8.The Consumer does not bear any cost for the full or partial delivery of
digital content not stored on a physical carrier if

1. prior to
   the delivery, he has not explicitly consented to start performance of the
   agreement before the end of the period of reflection;
   1. he did not
      acknowledge to lose his right of withdrawal when giving consent; or
   1. the Entrepreneur
      failed to confirm the Consumer’s statement.
2. If the Consumer
   exercises his right of withdrawal, all additional agreements end by
   operation of law.

Article
9 – Entrepreneur’s obligations in case of withdrawal

1. If the
   Entrepreneur makes the notification of withdrawal by electronic means possible,
   he shall promptly send a return receipt.
2. The Entrepreneur
   shall reimburse all payments made by the Consumer, including any delivery
   costs that the Consumer may charge for the returned product, as soon as
   possible but within 14 days following the day on which the Consumer
   notified him of the withdrawal. Unless the Entrepreneur offers to collect
   the product himself, he can wait with paying back until havingreceived the
   product or until the Consumer proved that he returned the product,
   whichever occurs first.
3. The Entrepreneur
   shall make use of the same means of payment that the Consumer used, unless
   the Consumer consents to another method. The reimbursement is free of charge
   for the Consumer.
4. If the Consumer
   opted for a more expensive method of delivery instead of the cheapest
   standard delivery, the Entrepreneur need not reimburse the additional
   costs for the more expensive method.  

Article
10 – Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the
right of withdrawal but only if the Entrepreneur notified this clearly when
making the offer or at any rate in good time before concluding the agreement:

1. Products or services with a price that is subject to
   fluctuations in the financial market on which the Entrepreneur has no influence
   and which may occur within the period of withdrawal;
2. Agreements that are concluded during a public
   auction. A public auction is defined as a selling method whereby the
   Entrepreneur offers products, digital content and/or services to the Consumer
   who is personally present or has the possibility to be personally present at
   the auction under the direction of an auctioneer and whereby the successful
   bidder is obliged to purchase the products, the digital content and/or the services.
3. Services agreements, after full performance of the
   service, but only if

a.the performance started with the Consumer’s explicit prior consent; and

b.the Consumer stated that he will lose his right of withdrawal as soon
as the Entrepreneur has fully performed the agreement.

• Services agreements for making accommodation
  available when a certain period of implementation is provided and other than for
  residential purposes, goods transports, car rental services and catering;
• Agreements related to leisure activities when a
  certain date or period of performance is arranged in the agreement;
• Products manufactured in accordance with the
  Consumer’s specifications which are not prefabricated and which are produced on
  the basis of a Consumer’s individual choice or decision or which are intended
  for a specific person;
• Perishable products or products with a limited
  durability.
• Sealed products which are for health or hygiene
  reasons not suitable for being returned and of which the seal was broken;
• Products which for their nature are irreversibly
  mixed with other products;
• Alcoholic drinks of which the price has been agreed
  upon at the conclusion of the agreement but of which the delivery can take
  place only after 30 days, and whose real value depends on fluctuations in the
  market which the Entrepreneur cannot affect.
• Sealed audio and 
  video recordings and computer programs of which the seals were broken
  after delivery;
• Newspapers, periodicals or magazines, with the
  exception of subscriptions to them;
• The delivery of digital content other than on a
  physical carrier, but only if: a.the performance was started with the
  Consumer’s explicit prior consent;

b.the Consumer stated that he will lose his right of withdrawal by doing so.

Article 11
– The price

1. The prices of the products and/or services provided shall not be
raised during the validity period given in the offer, subject to changes in
price due to changes in VAT rates.

2. Contrary to the previous paragraph, the Entrepreneur may offer
products or services whose prices are subject to fluctuations in the financial
market that are beyond the Entrepreneur’s control, at variable prices. The
offer will state the possibility of being subject to fluctuations and the fact
that any indicated prices are target prices.

3. Price increases within 3 months after concluding the contract are
permitted only if they are the result of new legislation.

4. Price increases from 3 months after concluding the contract are
permitted only if the Entrepreneur has stipulated it and

a. they are the result of legal regulations or stipulations, or

b. the Consumer has the authority to cancel the contract before the day on
which the price increase starts.

5. All prices indicated in the provision of products or services are
including VAT.

Article
12 – Performance of an agreement and extra Guarantee

1. The Entrepreneur guarantees that the products and/or services comply
with the contract, with the specifications listed in the offer, with reasonable
requirements of usability and/or reliability and with the existing statutory provisions
and/or government regulations on the day the contract was concluded. If agreed,
the Entrepreneur also guarantees that the product is suitable for other than
normal use.

2. An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer
or Importer shall never affect the rights and claims the Consumer may exercise against
the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations
if the Entrepreneur has failed in the fulfilment of his part of the agreement.

3. ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur,
his Supplier, Importer or Manufacturer in whom he assigns certain rights or claims
to the Consumer that go further than he is legally required in case he fails in
the compliance with his part of the agreement.

Article
13 – Delivery and execution

1. The Entrepreneur shall exercise the best possible care when booking orders
and executing product orders and when assessing requests for the provision of
services.

2. The place of delivery is at the address given by the Consumer to the Entrepreneur.

3.With due observance of the stipulations in Article 4 of these General
Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient
speed but at least within 30 days, unless another delivery period was agreed on.
If the delivery has been delayed, or if an order cannot be filled or can be
filled only partially, the Consumer shall be informed about this within one
month after ordering. In such cases, the Consumer is entitled to repudiate the
contract free of charge and with the right to possible compensation.

4. After repudiation in conformity with the preceding paragraph, the Entrepreneur
shall return the payment made by the Consumer promptly but at least within 30
days after repudiation.

5. The risk of loss and/or damage to products will be borne by the
Entrepreneur until the time of delivery to the Consumer or a representative appointed
in advance and made known to the Consumer, unless explicitly agreed otherwise.  

Article
14 – Continuing performance agreements: duration, termination and renewal

Termination
1. The Consumer may at all times terminate a contract that was concluded for an
indefinite time and which extends to the regular delivery of products (including
electricity) or services, with due observance of the termination rules and
subject to not more than one month’s notice.
2. The Consumer may at all times terminate a contract that was concluded for a specific
time and which extends to the regular delivery of products (including electricity)
or services at the end of the specific period, with due observance of the
termination rules and a subject to not more than one month’s notice.
3. The Consumer can cancel the agreements mentioned in the preceding paragraphs:
– at any time and not be limited to termination at a particular time or in a given
period;
– at least in the same way as they were concluded by him;
– at all times with the same notice as the Entrepreneur stipulated for himself.
Extension
4. An agreement concluded for a definite period which extends to the regular delivery
of products (including electricity) or services may not be automatically
extended or renewed for a fixed period.
5. Notwithstanding the preceding paragraph, a contract for a definite periodwhich
extends to the regular delivery of dailies, newspapers, weekly newspapers and
magazines, may tacitly be renewed for specific period ofthree months at the
most if the Consumer can terminate this extended agreement towards the end of
the extension with a notice of one month at the most.
6. An agreement concluded for a definite period and which extends to the regular
delivery of products or services may only be extended tacitly for an indefinite
period if the Consumer can cancel it at any time with a notice of one month.
The notice is three months at the most in vase the contract is about a delivery
of dailies, newspapers and weeklies and magazines occurring regularly but less than
once a month.
7. An agreement with limited duration of regular delivery of trial dailies, newspapers,
weeklies and magazines (trial or introductory subscription) is not renewed
tacitly and ends automatically after the trial or introductory period.
Duration

8. If the
duration of a contract is more than one year, the Consumer may terminate the
contract at any time after one year with a notice of not more than one month,
unless reasonableness and fairness resist the termination before the end of the
agreed term.

Article
15 – Payment

1. Unless otherwise stipulated in the agreement or in the additional
conditions, the amounts to be paid by the Consumer must be settled within 14
days after the period of reflection, or if there is no period of reflection
within 14 days after concluding the agreement. In case of an agreement to
provide a service, this period starts on the day that the Consumer received the
confirmation of the agreement.

2. When selling products to Consumers, it is not permitted to negotiate
an advance payment of more than 50% in the General Terms and Conditions. If an
advance payment was agreed, the Consumer may not assert any right regarding the
execution of the order in question or the service(s) in question before making the
agreed advance payment.

3. The Consumer has the duty to inform the Entrepreneur promptly of
possible inaccuracies in the payment details that were given or specified.

4. In case the Consumer has not complied with his payment obligation(s)
in time, and the Entrepreneur has pointed out to him that the payment was late and
allowed the Consumer a period of 14 days to comply with the payment obligations,
the Consumer is to pay the statutory interest on the amount payable and the
Entrepreneur is entitled to charge the Consumer with any extrajudicial
collection costs. These extrajudicial collection costs amount to no more than 15%
for outstanding amounts up to € 2,500, 10% for the following € 2,500 and 5% for
the following € 5000, with a minimum of € 40. The Entrepreneur may deviate from
the aforementioned amounts and percentages in favour of the Consumer.

Article
16 – Complaints procedure

1. The entrepreneur has a well-publicized complaints procedure and
handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted
fully and clearly described to the entrepreneur within a reasonable time after
the consumer has discovered the defects.

3. Complaints submitted to the entrepreneur will be answered within a
period of 14 days from the date of receipt. If a complaint requires a
foreseeable longer processing time, the entrepreneur will respond within the
period of 14 days with a notice of receipt and an indication when the consumer
can expect a more detailed answer.

4. A complaint about a product, service or the service of the
entrepreneur can also be submitted via a complaints form on the consumer page
of the website of Stichting Webshop Keurmerk
(https://www.keurmerk.info/nl/consumenten/klacht/) The complaint will then be
sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.

5. Webshop Keurmerk will not treat a dispute or discontinue the handling,
if the entrepreneur has been granted a suspension of payment, it has been
declared bankrupt or has actually ended its business activities or the webshop
has been suspended or canceled by Webshop Keurmerk.

6. A dispute will only be dealt with by Webshop Keurmerk if the consumer
has first submitted his complaint to the entrepreneur within a reasonable time.

7. No later than twelve months after the dispute arises, the dispute must
be submitted in writing to Webshop Keurmerk.

8. It is also possible to register complaints via the European ODR
platform
(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

Article
17 – Disputes

1. Only Dutch law applies to agreements between the entrepreneur and the
consumer to which these general terms and conditions apply. Even if the
consumer lives abroad.

2. The Vienna Sales Convention does not apply.

Article
18 – Additional or different provisions

Additional provisions or deviating from these terms and conditions may
not be to the detriment of the consumer and must be recorded in writing or in
such a way that they can be stored by the consumer in an accessible manner on a
durable medium.

Article
19 – Modification of the general terms and conditions of Stichting Webshop
Keurmerk

1. When Stichting Webshop Keurmerk will make a change, we will inform the
entrepreneur through the newsletter and place the newest conditions on our
website (https://www.keurmerk.info/nl/algemene-voorwaarden/)

2. Amendments to these terms and conditions shall only take effect after
they have been published in the appropriate manner, on the understanding that
in the case of applicable changes during the term of an offer the most
favorable provision for the consumer will prevail.

Address Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA  Amsterdam.